Terms & Conditions
Masters Investment Group Pty Ltd (ABN 34 648 073 661) trading as Masters Agency.
Fees, Billing and Payment
All Fees are set out in the applicable proposal, engagement letter, or statement of work and are subject to change based on the actual requirements, scope and complexity of the project.
Where scope changes from the original agreement, Masters Agency will provide reasonable notice where pricing is expected to exceed initial estimates.
Unless otherwise agreed in writing:
Where scope changes from the original agreement, Masters Agency will provide reasonable notice where pricing is expected to exceed initial estimates.
Unless otherwise agreed in writing:
- A 50% deposit is required for all one-off projects or fixed-fee work prior to commencement
- The remaining balance is payable upon completion and must be paid within 7 days of invoice
- Credit card payments may be accepted; standard processing fees may apply
- Ongoing retainers are billed monthly in advance and processed via direct debit on the 30th of each month for the following month’s services
All Fees are exclusive of GST unless stated otherwise.
Hourly Rates and Additional Work
Where work is provided on an hourly basis or additional work is required outside the agreed scope, the applicable rate is:
AUD $270 + GST per hour
Clients will be notified where additional hours are being consumed and where we anticipate approaching or exceeding agreed budgets.
No additional work outside of scope will proceed without approval, unless otherwise agreed in writing.
AUD $270 + GST per hour
Clients will be notified where additional hours are being consumed and where we anticipate approaching or exceeding agreed budgets.
No additional work outside of scope will proceed without approval, unless otherwise agreed in writing.
Advertising Spend
Where paid media and advertising services are provided, ad spend may be managed either through Client-owned accounts or through arrangements facilitated by Masters Agency, depending on the agreed campaign structure.
All advertising budgets, platforms, and payment arrangements will be confirmed in writing prior to campaign commencement.
Where Masters Agency facilitates or manages advertising spend, this may include coordination, optimisation, reporting, and administration of campaigns across platforms such as Google Ads, Meta Ads, TikTok Ads and other relevant channels.
A minimum 3-month commitment applies to paid advertising services to allow sufficient time for testing, optimisation and performance benchmarking.
All advertising budgets, platforms, and payment arrangements will be confirmed in writing prior to campaign commencement.
Where Masters Agency facilitates or manages advertising spend, this may include coordination, optimisation, reporting, and administration of campaigns across platforms such as Google Ads, Meta Ads, TikTok Ads and other relevant channels.
A minimum 3-month commitment applies to paid advertising services to allow sufficient time for testing, optimisation and performance benchmarking.
Ownership of Work and Assets
Unless otherwise agreed in writing:
- All final deliverables are created in the Client’s name and intended for their full commercial use upon completion and full payment
- The Client is responsible for maintaining access to relevant platforms, logins and accounts once delivered
All work, materials, concepts, files and deliverables remain the property of Masters Agency until all outstanding Fees have been paid in full.
Upon full payment, ownership of final deliverables transfers to the Client, excluding any pre-existing Masters Agency tools, systems, templates, frameworks or proprietary methods used in their creation.
Upon full payment, ownership of final deliverables transfers to the Client, excluding any pre-existing Masters Agency tools, systems, templates, frameworks or proprietary methods used in their creation.
Retention of Files and RAW Materials (RAW Footage Policy)
Masters Agency is not obligated to provide raw, unedited, or source files (including but not limited to RAW photography files, video footage, project files, or working files) unless expressly agreed in writing prior to commencement of the project.
This policy exists for the following reasons:
This policy exists for the following reasons:
- Creative Integrity and Brand Protection: Unedited or unfinished material may not reflect the intended quality or standard of Masters Agency’s work. If altered or published externally without professional editing, it may misrepresent both the Client’s brand and Masters Agency’s professional reputation.
- Intellectual Property and Creative Control: RAW and source files represent original intellectual property and production assets. Retaining these files ensures appropriate control over the final output, editing process, and commercial use of creative work.
- Industry Standard Practice: Provision of RAW or source files is not standard industry practice and is treated as a separate deliverable requiring additional scope, licensing, and fees if requested.
Where RAW or source files are requested, this must be agreed in writing and may incur additional charges.
Payment Terms Summary
- 50% deposit required for all one-off or fixed-fee projects
- Balance payable within 7 days of completion
- Retainers billed monthly in advance (direct debit on the 30th)
- Hourly rate: $270 AUD + GST
- Credit card payments may be accepted (fees may apply)
- Late or unpaid invoices may result in suspension of services
Service Scope and Variations
All services are limited strictly to those outlined in the applicable proposal, engagement letter, or statement of work.
Any work outside of scope will be treated as additional services and must be approved in writing before commencement.
Estimates are indicative only unless expressly stated as fixed pricing.
Any work outside of scope will be treated as additional services and must be approved in writing before commencement.
Estimates are indicative only unless expressly stated as fixed pricing.
Engagement Period
Each engagement commences on the agreed start date and continues until completion of Services or termination in accordance with these Terms.
These Terms do not apply retrospectively unless agreed in writing.
These Terms do not apply retrospectively unless agreed in writing.
Client Responsibilities
The Client agrees to:
- Provide accurate, complete and timely information
- Provide approvals and feedback within reasonable timeframes
- Ensure access to accounts, platforms and personnel required for delivery
- Ensure they have rights to all materials supplied
The Client is responsible for all information provided to Masters Agency. We are entitled to rely on it without independent verification.
Delays caused by the Client may result in adjusted timelines and/or additional Fees.
Delays caused by the Client may result in adjusted timelines and/or additional Fees.
Third-Party Services
Masters Agency may engage third-party contractors or service providers to assist in delivering Services. This may include specialists in design, development, advertising, production, media buying, hosting and related services.
The Client consents to the use of third-party providers where reasonably required to deliver Services.
The Client consents to the use of third-party providers where reasonably required to deliver Services.
Intellectual Property
The Client retains ownership of all materials they provide to Masters Agency.
Masters Agency retains ownership of all pre-existing intellectual property, including systems, frameworks, templates, processes and know-how.
Final deliverables transfer to the Client only upon full payment, excluding embedded Masters Agency intellectual property.
Unless otherwise agreed, Masters Agency may reference completed work in portfolios, case studies and marketing materials.
Masters Agency retains ownership of all pre-existing intellectual property, including systems, frameworks, templates, processes and know-how.
Final deliverables transfer to the Client only upon full payment, excluding embedded Masters Agency intellectual property.
Unless otherwise agreed, Masters Agency may reference completed work in portfolios, case studies and marketing materials.
Confidentiality and Privacy
Both parties agree to keep confidential information private and only use it for the purpose of delivering or receiving Services.
Masters Agency complies with the Privacy Act 1988 (Cth) and applicable Australian Privacy Principles.
The Client confirms it has obtained all necessary consents to provide personal information to Masters Agency for Service delivery.
Masters Agency complies with the Privacy Act 1988 (Cth) and applicable Australian Privacy Principles.
The Client confirms it has obtained all necessary consents to provide personal information to Masters Agency for Service delivery.
Service Disclaimer
Masters Agency does not guarantee specific commercial outcomes, including but not limited to leads, sales, revenue, engagement, rankings or performance metrics.
Results may be influenced by external factors outside our control, including market conditions, platform algorithms and Client implementation.
Results may be influenced by external factors outside our control, including market conditions, platform algorithms and Client implementation.
Termination
Either party may terminate an engagement in accordance with the applicable agreement or proposal.
Upon termination:
Upon termination:
- All outstanding Fees remain payable
- Completed work must be paid for in full
- Confidential information must be returned or deleted where appropriate
Limitations of Liability
To the maximum extent permitted by law:
- Masters Agency is not liable for indirect or consequential loss, including loss of profit, revenue, goodwill or data
- Total liability is limited to the Fees paid for the Services under the relevant engagement
Nothing in these Terms excludes rights that cannot be excluded under the Competition and Consumer Act 2010 (Cth).
General
- These Terms are governed by the laws of New South Wales, Australia
- We may update these Terms from time to time
- No partnership, joint venture or employment relationship is created
- Failure to enforce a clause does not constitute waiver
Contact Us
In order to resolve a compliant regarding the Services or to receive further information regarding use of the Services, please contact us at:
hello@mastersagency.au
103.1 Royce Way, Penrith NSW 2750
Phone: (02) 9055 8481
hello@mastersagency.au
103.1 Royce Way, Penrith NSW 2750
Phone: (02) 9055 8481
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